Our Policies & Good to Know

GOOD TO KNOW BEFORE YOU BOOK

• The inn is not child-proofed.

  • Children are very welcome, but the house has stairs, antiques and other features of a historic home. Children should be comfortable negotiating stairs and appropriately supervised.

• Pets live on the property.

  • Our border collies, Eevee and Marlow, live with us in our private quarters and fenced yard. They may bark a greeting when they see you arrive, but they are friendly and generally hoping for a pat.

  • Our cats, Pink and Floyd, are indoor/outdoor cats, so you may also see them around the property.

• There are stairs.

  • The guest entrance is reached by approximately 25 outdoor steps, followed by another 21 indoor steps to the guest rooms. The inn is therefore not suitable for guests who cannot comfortably manage stairs.

• Wi-Fi, but limited TV.

  • Guest rooms do not have televisions. A TV is available in the guest kitchen/common area for streaming, and complimentary Wi-Fi is available throughout the inn for use with your own devices.

• Rossland gets real winter.

  • Snow and icy roads, parking areas and pathways are common from fall through spring. If visiting in winter, please arrive prepared for mountain driving and winter conditions. Winter tires are required on most routes in this region from October 1 to April 30.

INCLUSIONS

• Free parking and access to a secure ski/bike/equipment storage room.

• Private use of the fully equipped chef’s kitchen and common areas for your group.

• Our complimentary Kootenay Care Package: a generous selection of breakfast foods, coffee, tea, pantry staples and light snacks, stocked before your arrival so you can settle in and prepare meals at your convenience.

BOOKINGS

• A two- or three-night minimum stay is required, depending on season and dates.

• Rates are in Canadian funds and are subject to 16% tax:

  • GST: 5%

  • PST: 8%

  • MRDT: 3%

• Self check-in is available anytime after 3:00 pm. Self check-out is by 11:00 am.

PAYMENT SCHEDULE

• A 30% deposit is due at the time of booking to confirm your reservation.

• The remaining 70% is automatically processed five days before check-in.

• Any additional charges or damages incurred during your stay may be charged to the credit card on file after departure.

CANCELLATION POLICY

• Cancellations made at least five days before check-in receive a 100% refund.

• Cancellations made within five days of check-in are non-refundable.

• If you depart earlier than your confirmed reservation dates, you remain responsible for the nights originally booked.

GUEST CONCERNS

• If you have a concern during your stay, please let us know as soon as possible so we have the opportunity to address it while you’re here.

PETS

• Well-behaved dogs and cats are welcome with all bookings.

• A $35 cleaning fee per pet, per stay applies.

• We’re unable to accommodate other types of pets.

SMOKING & VAPING

• Smoking and vaping are not permitted inside the inn or in the outdoor guest areas immediately surrounding the house.

• Guests may smoke or vape tobacco or cannabis in the designated area of the guest parking lot, away from doors, windows and others.

• Please be considerate of our residential neighbours and keep smoke, odours and noise contained to the designated area.

• A $250 deep-cleaning fee may be charged if smoking or vaping occurs inside the inn.

DAMAGES & NEGLIGENCE

• We understand that accidents happen and that normal wear and tear is part of running a heritage home. Please let us know if anything is damaged or needs attention during your stay.

• Guests may be charged for damage caused by negligence, misuse, or the removal of items from the property.

• Any additional charges or damages not settled before departure may be charged to the credit card on file.

LIABILITY

• Guests are responsible for their personal belongings and are encouraged to secure rooms and vehicles when unattended. The Wild Turkey Inn is not responsible for loss, theft or damage to personal property, except where required by law.

• The Wild Turkey Inn is not responsible for interruptions or circumstances beyond our reasonable control, including power or utility outages, severe weather, road closures or other unexpected events.

• Nothing in these terms limits any rights or liability that cannot legally be excluded under applicable law.

AVAILABILITY & USE OF FACILITIES

• We do our best to ensure that all advertised facilities and amenities are available during your stay. Occasionally, maintenance, repairs, weather or other circumstances beyond our control may temporarily affect availability.

• Please contact us in advance if you plan to bring in an outside service provider or arrange an activity at the property that involves additional visitors, equipment or use of the common spaces.

• The Wild Turkey Inn may decline activities or services that could affect your group, our neighbours or normal operation of the inn.

SPECIAL EVENTS

• The Wild Turkey Inn may be available for small weddings, gatherings and other special events. Please check out our events page and contact us directly to discuss your plans, guest numbers and requirements.

FORCE MAJEURE

• Occasionally, circumstances beyond our reasonable control may make it impossible or unsafe to provide your accommodation as booked. These may include severe weather, wildfire, natural disasters, utility failures, government orders, major property damage, road closures or other extraordinary events.

• If we are unable to honour your reservation for one of these reasons, we will contact you as soon as possible and refund payments made for accommodation we are unable to provide.

• We will always do our best to minimize inconvenience and help where reasonably possible.

INCLUSIVE ENVIRONMENT

• The Wild Turkey Inn welcomes guests from all backgrounds and does not tolerate discrimination, harassment or abusive behaviour.

• Guests and visitors are expected to treat others, our neighbours and the property with respect.

• We reserve the right to end a stay or require a person to leave if their behaviour is threatening, discriminatory, harassing or otherwise seriously inappropriate.

TRAVEL CONDITIONS & INSURANCE

• Guests are responsible for making their own travel arrangements and for delays or disruptions that do not prevent The Wild Turkey Inn from providing the booked accommodation, including weather, road conditions, flight changes and ski conditions.

• We strongly recommend travel insurance, particularly for winter stays, to protect against unexpected cancellations or travel disruptions.